BODYEDGE Privacy policy

Who we are

WONDERCHEF (business number 032516288) is responsible for the personal information collected through wonderchef.ae, where BODYEDGE is sold. Our online store runs on Shopify.

What we collect

Depending on how you use our website, we may collect:

• Contact details: name, email address, phone number, billing and shipping address.
• Order details: what you bought, returns, exchanges and order history.
• Payment details: handled by our payment providers. We only see limited information, such as the card type and last digits.
• Account details: if you create an account, your login and preferences.
• Messages: what you send to our support team.
• Device and usage information: IP address, browser, device, pages viewed and cart activity.

How we collect it

• From you, when you place an order, create an account, sign up for emails or contact us.
• Automatically, through cookies and similar technologies when you browse our website.
• From our partners, such as payment, shipping, analytics and advertising providers, where the law allows.

How we use it

• To process, ship and track your orders, and handle returns and exchanges.
• To answer your questions and support you.
• To improve our website and understand what customers like.
• To send marketing emails and show relevant ads, with your permission where required.
• To keep payments and the website secure and prevent fraud.
• To meet our legal, tax and accounting obligations.

Where the law requires it, we rely on a legal basis such as fulfilling your order, our legitimate interests, your consent, or a legal obligation.

Cookies

Essential cookies keep your cart and checkout working. With your consent where required, we also use analytics and advertising cookies to understand traffic and measure our ads.

You can change your choices in our cookie banner or your browser settings. Turning off some cookies may affect how the website works.

Who we share it with

We only share what each partner needs to do its job:

• Shopify, our online store platform
• Payment providers
• Shipping and fulfillment partners
• Customer support and email tools
• Analytics and advertising partners
• Professional advisers or authorities, when the law requires it

If our business is ever sold or merged, your information may be transferred as part of that, in line with the law.

Shopify

Shopify processes some personal information to run our store and its checkout. You can read the Shopify Consumer Privacy Policy or visit the Shopify Privacy Portal to learn more about your choices.

Marketing emails

If you sign up, we’ll send you news and offers. You can unsubscribe at any time with the link at the bottom of every email. You’ll still receive messages about your orders, such as confirmations and shipping updates.

Keeping your data safe

We use reasonable technical and organizational measures to protect your information, and our checkout is secured by our payment providers. No online system is 100% secure, so please keep your account password private. We’ll never ask for your card number or passwords by email.

How long we keep it

We keep your information only as long as we need it to deliver your orders, support you, run your account, meet legal, tax and accounting requirements, resolve disputes and prevent fraud.

Your rights

Depending on where you live, you can ask us to:

• Show you the personal information we hold about you
• Correct information that’s wrong or incomplete
• Delete your information
• Send you a copy of your information in a portable format
• Stop or limit certain uses of your information
• Withdraw your consent, or opt out of targeted advertising

To make a request, email support@wonderchef.ae. We may need to confirm your identity first, and we’ll reply within the time the law requires.

International transfers

Our partners may store or process your information in other countries. When the law requires it, we use recognized safeguards, such as approved contract terms for transfers from the EEA or UK.

Children

Our store isn’t intended for children, and we don’t knowingly collect their personal information. If you think a child has shared information with us, please contact us and we’ll take care of it.

Other websites

Our website may link to other websites and social media. Their own privacy policies apply when you visit them.

Questions and complaints

If you have a concern about your privacy, please contact us first and we’ll look into it. Depending on where you live, you can also complain to your local data protection authority.

Changes to this policy

We may update this policy from time to time. The date at the bottom of this page shows the latest version.

Contact us

Questions about your privacy? Email support@wonderchef.ae and we’ll reply within 1–2 business days.