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Shipping & returns

Free shipping.Easy returns.

Every order ships free, with tracking, to your door. Not the fit you wanted? You have 30 days to send it back.

  • FreeTracked shipping on every order
  • 4–10Business days to arrive, usually
  • 30 daysTo return it if it's not right

Shipping

From usto your door.

You get an email when you order, and a tracking link as soon as your order ships.

Track your order

  1. 01Order placedYour confirmation email arrives right away.
  2. 02ShippedWe email your tracking number when it leaves us.
  3. 03On the wayUsually 4–10 business days. Tracking can take a day or two to update.
  4. 04DeliveredTry it on. It should feel close through the chest and arms.

Returns

Not the fit?Send it back.

You have 30 days from delivery to start a return. Unsure about the size before you order? The size guide takes ten seconds.

  1. 01Message usSend your order number through the contact page, within 30 days.
  2. 02Send it backWe reply with how and where to send it.
  3. 03Get your refundOnce it's back with us, we refund it as set out in our refund policy.
Full shipping policy

Free tracked delivery, worldwide.

Your order arrives in 4–10 business days, with free tracked shipping on every order. You’ll get a tracking link by email as soon as it ships.

4–104–10 daysbusiness days, from order to door
$0Free shippingon every order, no hidden fees
✈︎Worldwidewe deliver to customers around the world
✓Trackedtracking link by email when it ships

How shipping works

1

Order placed

You get an order confirmation email right away.

2

Prepared and packed

We prepare and pack your order within 1–4 business days.

3

On its way

As soon as it ships, we email you an update with your tracking link.

4

Delivered

Your order arrives at your door within 4–10 business days of ordering.

Business days are Monday to Friday, excluding public holidays.

Order today, at your door in 4–10 business days

That total includes the 1–4 business days we take to prepare and pack your order. No extra waiting time is added on top.

Tracking your order

Shipping emailSent the moment your order leaves us.
Tracking linkFollow your parcel all the way to your door.
First updateTracking can take a day or two to show its first scan.

Can’t find the shipping email? Check your spam or promotions folder, or email us with your order number and we’ll send your tracking link again.

Where we ship

We ship worldwide, and tracked shipping is free to every country we deliver to. Enter your address at checkout to confirm delivery to your location.

Customs and import taxes

Depending on your country, your order may be subject to import duties or taxes. If they aren’t included at checkout, your local customs office or courier may collect them on delivery.

Check your address

Please double-check your name, address and phone number at checkout. Spotted a mistake? Email support@wonderchef.ae right away and we’ll update it before your order ships.

Delays and missing parcels

Customs checks, holidays, weather or courier issues can occasionally cause a delay. If your parcel is late, or tracking says delivered but you can’t find it, email us and we’ll chase it with the courier. If a parcel is confirmed lost, we’ll send a replacement or a full refund.

Quick answers

How much does shipping cost?

Nothing. Tracked shipping is free on every order.

How long will my order take?

Most orders arrive within 4–10 business days of ordering. That includes 1–4 business days to prepare and pack your order.

When will I get my tracking link?

By email, as soon as your order ships.

Do you ship to my country?

We ship worldwide. Enter your address at checkout to confirm delivery to your location.

Can I change my address after ordering?

Yes, as long as your order hasn’t shipped yet. Email us as soon as possible with your order number.

Questions about your delivery?

Our support team replies within 1–2 business days, Monday to Friday, at support@wonderchef.ae. Please include your order number.

See our 30-day free returns

Delivery times are estimates and can vary by destination. Last updated: October 28, 2026.

Full refund policy

30 days to be sure they’re right.

Wrong size? Changed your mind? Send them back free of charge within 30 days of delivery. We’ll exchange them or refund you. No hassle, no hidden fees.

3030 daysfrom the day your order is delivered
$0Free return labelwe cover return shipping
⇄Free exchangesswap size or color at no cost
↺Full refundto your original payment method

How returns work

1

Contact us

Email support@wonderchef.ae with your order number and whether you’d like an exchange or a refund.

2

Get your free label

We reply within 1–2 business days with a prepaid return label and simple instructions.

3

Pack and send

Put the shoes back in their box with the insoles and shoe bag, attach the label and drop it off.

4

Exchange or refund

Once your return arrives, we ship your new pair or issue your refund.

Please wait for our instructions before sending anything back. Parcels sent without our return label can’t be tracked and may be delayed.

Try them on at home first

Walk around indoors on a clean floor to check the fit. Shoes that have only been tried on indoors can still be returned or exchanged.

What can be returned

✓We can accept

  • Unworn shoes, tried on indoors only
  • In the original box, with the insoles and shoe bag
  • Requested within 30 days of delivery
  • With your order number or proof of purchase

✕We can’t accept

  • Shoes worn outside or at work
  • Shoes with marks, worn soles or damage from use
  • Opened socks, for hygiene reasons

Not sure if your pair qualifies? Email us a photo and we’ll let you know before you send anything.

Refunds

Your return arrivesWe check it, usually within 3 business days.
Refund issuedTo your original payment method, with an email confirmation.
In your accountBanks usually take 5–10 business days to show it.

You get back the full amount you paid for the returned items. Return shipping is free, so nothing is deducted.

Exchanges

Need a different size or color? Exchanges are free, including shipping both ways. We send your new pair as soon as your return arrives.

If the size or color you want is out of stock, we’ll refund you instead.

Bundles and free gifts

Returning part of a bundle? You get back what you paid per pair: the bundle price divided by the number of pairs.

The free socks are yours to keep. There’s no need to send them back.

Damaged, faulty or wrong item?

We’re sorry, and we’ll make it right at no cost to you. Email us your order number and a photo of the problem. We’ll send a replacement or a full refund, whichever you prefer.

Cancelling an order

Email us as soon as possible. If your order hasn’t shipped yet, we’ll cancel it and refund you in full. If it’s already on its way, you can still return it free of charge.

Quick answers

Who pays for return shipping?

We do. Every approved return and exchange comes with a free prepaid label.

Can I try the shoes on before deciding?

Yes. Try them indoors on a clean floor. As long as they’re unworn and back in the original box, you can return or exchange them.

When do the 30 days start?

On the day your order is delivered, as shown in your tracking.

How long does a refund take?

We issue it once your return is checked, usually within 3 business days of arrival. Your bank may take 5–10 business days to show it.

Can I exchange for a different color?

Yes. Size and color exchanges are both free, subject to availability.

Questions? We’re here to help.

Our support team replies within 1–2 business days, Monday to Friday, at support@wonderchef.ae.

Shop BALANCE with confidence

This policy doesn’t affect your statutory rights as a consumer. Last updated: October 28, 2026.

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